Bill Ferguson, MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+ has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham, Alabama, teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill keeps his skills sharp by being a technical reviewer for books and sample tests. Bill says, "My job is to understand the material so well that I can make it easier for my students to learn than it was for me to learn."

Mr. Tcat Houser (CTT+, Network+, I-Net+, Server+, Security+, MCSE+I, etc) Mr. Tcat Houser first garnered his technical experience in the United States Signal Corps in the 1960’s. Mr. Houser has continued to make his mark by training the IT industry and as an IT watchdog. He has lead efforts to keep standards open, certifications inexpensive, and bogus identity stealing web sites off-line. He has authored several books, test simulators, and white papers. Mr. Houser was personally asked by the state of Washington and the Boeing corporation to lead a technical training facility which would fill a sixty-five thousand square foot facility and bring in over a million dollars a month in tuition. A counselor to Microsoft executives and a dedicated researcher, he personally holds a myriad of certifications; including, CTT+, Network+, I-Net+, Server+, Security+, MCSE+I, IBM PSE, and more. Early, Tcat acquired a fascination for the Psychology of Learning from his mother, a college professor. As a hobby, it has served him well. His unique style, gleaned from a study of renowned brain researchers and psychologists, ensures a memorable experience for each participant in any of his courses. His dramatic teaching methods have caused some to compare his classes to theatric productions. Following each course participants will not only will they have heard detailed explanations of course objectives, they will also be able to recall and apply what they have learned when faced with technical dilemmas. Although unorthodox, Mr. Houser is the most effective.

Angella Hebert — holds a Bachelor of Science degree in Psychology (behavioral and social), as well as, an Associate’s degree in Accounting and Taxation. She has over 10 years of practical and user support experience. Within these 10 years, she has 6 years of liaison work with computer system operations and the social environment in a government agency. In the past year, she has lent her editorial, grammatical, and translation (French and Spanish) skills to technological authors, Tcat Houser and Helen O’Boyle. She currently resides in Montréal, Canada, with her husband, Marc Lambert, an aerospace engineer, and their 3 children.

Mr. Byron B. Aulick has personally been involved with imaging for eighteen years and is a Certified Document Imaging Architect himself. His company has been providing training and office-automation solutions since 1993, with a primary focus on EDMS Technology (electronic document management systems), including: imaging systems, workflow, COLD, forms processing and systems design. In keeping with the advancements in technology, the company now offers "Internet Document Management" as an ASP solution. Mr. Aulick is recognized as an outstanding instructor, and is passionate about document imaging which shows through his teaching. His instruction is methodical, thorough, and true to the concept of being "vendor neutral" as his training is focused on content, with no hidden sales agenda. Mr. Aulick provides in-house and on-site training, in which he frequently discusses case studies with students, in an effort to prevent major pit-falls that can be associated with any business process re-engineering project. Providing system design and training on systems since 1984, he has workedwith a wide variety of commercial businesses and governmental agencies including: The US Navy, Army Research Office, Hasbro Toys, Granger Construction, Yankee Atomic Electric, Company and Virginia Natural Gas, to name just a few. Mr. Aulick maintains his knowledge of the EDMS world through a carefully planned regimen of reading materials, educational seminars, trade-shows, manufacture's training, audiotapes and real-world scenarios.

Garrett Smiley is a dynamic college instructor and technical curriculum developer. He holds a BA as well as an AS degree in computer network engineering technology with a concentration in network engineering in the MCSE track. In addition, Mr. Smiley also holds multiple certifications with CompTIA (CompTIA A+, CompTIA Network+, CompTIA i-Net+, Server+, CTT+, and CompTIA CDIA+), Microsoft (MCP, MCSA, and MCSE in Windows 2000), and Cisco (CCNA). His background in networking provides a solid basis for his instruction on all of the various topics that are covered by the certifications. Garrett's in-depth knowledge of the subject matter combined with his great communication skills allow for an instructional delivery that is both informative and easy to understand.

Shawn Oliver is a training specialist in the Microsoft Office applications. He is an MCP, MCT and MOUS Certified Instructor. Oliver's straightforward approach and easy to understand deliveries present the viewer with a relaxed approach to the complex information contained within the Office Training.

Javier Mariscal is a dynamic and enthusiastic MCSE, MCT, CNE, CNI & CompTIA Network+ Certified Instructor with years of technical training and hands-on experience.

Mr. Brunson is an MCSE, MCT, and MCP+Internet Certified trainer.We have teamed up with expert and Microsoft Certified Trainer, Ross Brunson. He takes his successful teaching technique to new heights, and currently has a 96% first time passing ratio! He is also featured on Specialized Solutions' "MCSE Exam Success Prep Workshop" and our "Unix to NT Administrator Survival Kit".

Frank Jewett is one of our most dynamic instructors who brings years of experience to his upbeat training style. As a certified CompTIA A+ Instructor, Microsoft MCSE and MCT, Frank is one of the most sought after instructors in North and South America. He is a recognized industry expert with years of computer sales, support and training experience.

Kim During and Kathy Dillinger, Microsoft Certified Instructors and Network Experts team up to make a dynamic duo! With over 10 years of experience in sophisticated Networking and Internet installations, they bring forth their real world experience and invaluable tips and tricks you need to succeed in this competitive arena.

James Parris is an MCSE, MCP+ Internet, MCT and CNE Certified Instructor. He has instructed throughout the United States, and his reputation as a dynamic instructor is proven once again through these instructional cbt's and videos. Currrently, Parris is a certified instructor for 24 Microsoft courses, 13 Novell courses and 6 3Com courses. This course is a dynamic presentation of the Implementing and Supporting Microsoft Exchange Server 5.5. Parris' vast experience and detailed knowledge of Microsoft's Exchange Server, combined with his personality and presentation techniques, make this video series an effective and fun process of mastering Microsoft Exchange Server 5.5.

Charles S. Dworkis, "Charlie", brings over 10 years of information technology knowledge into his presentations that are informative and entertaining. He is the Senior Vice President and Managing Partner of Prima Technologies, LLC in New York. Charles' certifications include: MCSE, MCT, MCSS, MCSST, CCA, CCI, CNE, CNI, CNS, CIP, CCNA, CompTIA A+, CompTIA Network+ and CompTIA i-Net+.

Vernon V. Pierce II is a well-traveled technical instructor with many years of experience backing his presentations. He is an MCP, MCT, MCSE, and is certified to instruct in twenty-eight courses. Pierce served eleven years in the United States Marine Corps as a supervisor and instructor in Metrology. From there he continued as a Metrology Technician for the next five years. From 1996 to the present time he has been working as a Technical Training Consultant, and MCSE instructor and a network setup / support / administration expert.

Elizabeth Hague has been working in the IT Industry with SQL 6.5, 7.0 and 2000 as a consultant and a trainer for almost four years. She possesses extensive hands-on experience including working with migrations from Access to SQL, writing numerous stored procedures that are called from VB, using SQL Server DTS (Data Transformation Services) to transfer data between an AS400 and flat file systems. She has taught preparatory classes for SQL exams as well as classes for the beginner. Her students leave her classes feeling as if they have a much better understanding of SQL both for real world applications and for examination purposes. She received her Bachelors from Wesleyan College in Macon, GA. She is currently writing her thesis from University of Wisconsin - Superior, where her primary focus is Television, Video, and Photography. Since college, Elizabeth has earned the following Microsoft certifications: MCSE, MCDBA, and MCT, while working for a leading training company. This career has sent her from coast-to-coast training and consulting for several companies including: Bank of America, New Horizons, Johns Hopkins, Seimens, ITT (Department of Defense), Productivity Point International, and MBNA. Elizabeth currently resides in Jacksonville, Florida with her husband, Brian Hague, and their two cats.