Welcome to CompTIA Knowledge Management training! Your complete Knowledge Management training on CD, video or online. Knowledge Management, or KM, represents the next stage of evolution for the information technology industry. The information technology industry has matured to the point at which automation efforts now recognize that both people and technology aspects must be considered for successful automation efforts.

Knowledge Management is an approach that uses technology to enable management of knowledge and knowledge processes. To some extent, Knowledge Management is what we’ve always done before. Organizations must improve their infrastructures to cope with a complexity of challenges, and Knowledge Management addresses organizational know-how and know-why. A shift has occurred, however and leading-edge organizations now assume the burden of providing individuals the tools and methods for both personal and organizational development.

Knowledge Management Training Program List

Knowledge Management - Tape 1

> Introduction
> About this course
> Characteristics of Successful Organizations
> What is Knowledge?
> Knowledge
> Red Riding Hood
> Why tell stories?
> What is management?
> What is knowledge work?
> Two types of business problems

Knowledge Management - Tape 2

> What is Knowledge Management?
> Taxonomies
> Two Views Promulgated in the Literature
> The Fifth Discipline
> The Need for Knowledge Management
> Return on Investment
> Chief Learning Officer/Chief Knowledge Officer
> KM Methods
> Knowledge Management Technologies
> What is Data?
> Where is Data Stored?

Knowledge Management - Tape 3

> Data Warehouse
> Data Warehouse Terms
> Data Mart
> Data Mining
> Knowledge Discovery in Database
> Benefits from Business Intelligence
> Enterprise Information Portal
> Content Management Technology
> Image Management
> Document Management
> Records Management
> Communications
> How do People Learn?
> Implementation
> KM Audit
> Technology Considerations

Knowledge Management - Tape 4

> Complex Adaptive Systems
> Behaviours & Marketing KM within your Organization
> Generation X
> Records Management
> How do we Need to Approach KM?
> KM in a Nutshell
> Bottom Line
> Assess Context

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